Customer Experience Agent Studio (CX Agent Studio) provides a next-generation platform powered by Gemini to rapidly build, evaluate, and deploy highly personalized conversational agents in days versus weeks. CX Agent Studio is a part of Gemini Enterprise for Customer Experience, and provides:

• A comprehensive platform infused with AI, with a visual interface that helps build complex, multimodal conversational agents with ease
• Always-on customer self-service from personalized agents with human-like voices in over 40 languages
• Context and insights from across the customer journey to enable proactive support
• Resolution of customer inquiries with zero wait times and with support for text, audio, and images

CX Agent Studio charges for sessions. A session is a conversation between an end-user and an agent, and can be a chat, voice or mixed session.

• CX Agent Studio capabilities for automated Evaluations, AI Augmentation, and Monitoring are included in the per session prices at no additional charge
• If a session starts with Chat and then switches to Voice, the whole duration will be billed as one Voice session
• Limits
• Chat: After every 50 turns or after 30 minutes of inactivity in a conversation, you will be billed for an additional Chat session
• Voice: After every 5 mins or 300 seconds in a Voice conversation, you will start getting billed at an overage rate of $0.0025 per second instead of per session

If you are making use of flow-based agents (with Dialogflow CX) and wish to migrate to or incorporate CX Agent Studio Agents, please Contact Sales for pricing discussions.